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Terms of Service

Last updated January 2, 2026.

We know that most people skim terms of service at best because they're full of legalese and jargon, but we have done our best to make this easy to understand. In each section, we will summarize the most important takeaways, but these summaries are not legally binding, so please read the full version of the text for the details.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

Welcome!

To summarize: By using LifeLift products or services you agree to these terms.

These terms of service cover all products and services offered by LifeLift Ltd (the "Services"), and they apply to all users who use products and services offered by LifeLift Ltd, such as Kozy. "Company," "we," "our" or "us" refers to LifeLift Ltd and our subsidiaries including Kozy. The "Site" refers to https://www.lifeliftapps.com. The Services include the Site and our mobile applications ("Mobile Apps") and related technologies. By using the Services you agree to these terms and to the other policies we post, including the policies listed below. Please read them carefully and contact us if you have any questions. For information about our data practices, please see our Privacy Policy. We can collect and use your information in accordance with those policies.

Your Account

To summarize: You are responsible for your account and the information you give.

When you use our Services you must provide us with accurate information, in good faith, and you agree to keep your information updated if it changes. You are responsible for anything that occurs when anyone is signed in to your account, as well as the security of the account. Please contact us at contact@lifeliftapps.com immediately if you believe your account is compromised.

Abusive Conduct

To summarize: Be responsible and do not violate our policies.

You are responsible for all activity associated with your account. If you violate our policies we may terminate your account. Don't do anything illegal, abusive towards others, or that abuses our site or the Services in a technical way. These policies cover most issues, but if you find a new and creative way to hurt the Services or our community we may take action to prevent it.

Subscriptions

To summarize: Some parts of the Services are only available with a subscription. Subscription plan details are available to you when you purchase a subscription. We will contact you if anything changes so you have an opportunity to end your subscription.

Some parts of the Services are available only with a paid subscription. You will be billed in advance on a recurring and periodic basis (such as daily, weekly, monthly, or annually), depending on the type of subscription plan you select when purchasing the subscription. At the end of each period, your subscription will automatically renew under the defined conditions unless you cancel it or we cancel it.

You may cancel your subscription renewal either through your account settings page or by contacting us. You will not receive a refund for the fees you already paid for your current subscription period and you will be able to access the subscription-only services until the end of your current subscription period. If the subscription has been made through an in-app purchase, you can cancel the renewal of your subscription with the appropriate Application Store.

You agree to provide us with accurate and complete billing information including full name, address, postcode and telephone number, and a valid payment method information if you are purchasing a subscription through us. You will promptly update your account information with us or the Payment Processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay us the amount that is specified in the payment plan in accordance with the terms of such plan and these Terms of Service. If your payment plan includes an ongoing subscription that is automatically renewed periodically, you hereby authorize us (through the Payment Processor) to bill your payment instrument in advance on such periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let us know within sixty (60) days after the date that we charge you. You will be responsible for all taxes associated with the Service, other than taxes based on our net income. WE DO NOT PROCESS PAYMENT FOR ANY SERVICES. To facilitate payment of the Services via bank account, credit card or debit card, we use third-party payment processors, such as Apple and Google for payments made through a corresponding Application Store (collectively, "Payment Processors"). These payment processing services are provided by the Payment Processors and are subject to the applicable Payment Processor's terms and conditions, privacy policy, and all other relevant agreements (collectively, the "Payment Processor Agreements"). By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the applicable Payment Processor Agreement for the payment function the user is using, as the same may be modified by the applicable Payment Processor from time to time. You hereby authorize the applicable Payment Processor to store and continue billing your specified payment method even after such payment method has expired, to avoid interruptions in payment for your use of the Service. Please contact the applicable Payment Processor for more information. We assume no liability or responsibility for any payments you make through a Payment Processor. If the subscription has been made through an Application Store, all billing is handled by the appropriate Application Store and is governed by that Application Store's own terms and conditions.

We, in our sole discretion and at any time, may modify the subscription fees. Any subscription fee change will become effective at the end of the then-current subscription period. We will provide you with reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of the Services after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.

Except when required by law, paid subscription fees are non-refundable. Certain refund requests for subscriptions may be considered by us on a case-by-case basis and granted at our sole discretion. If the subscription has been made through an in-app purchase, the Application Store's refund policy will apply. If you wish to request a refund, you may do so by contacting the Application Store directly. If you need help, you can contact us at contact@lifeliftapps.com.

We may, at our sole discretion, offer a subscription with a free trial for a limited period of time. You may be required to enter your billing information in order to sign up for the free trial. If you do enter your billing information when signing up for a free trial, you will not be charged by us until the free trial has expired. On the last day of the free trial period, unless you cancelled your subscription, you will be automatically charged the applicable subscription fees for the type of subscription you have selected. At any time and without notice, we reserve the right to (i) modify the terms and conditions of the free trial offer, or (ii) cancel such free trial offer.

More information about how you may be able to manage in-app purchases using your device may be set out in the Application Store's own terms and conditions or in your device's help settings. In-app purchases cannot be redeemed for cash or other consideration or otherwise transferred. If any in-app purchase is not successfully downloaded or does not work once it has been successfully downloaded, we will, after becoming aware of the fault or being notified to the fault by you, investigate the reason for the fault. We will act reasonably in deciding whether to provide you with a replacement in-app purchase or issue you with a patch to repair the fault. In no event will we charge you to replace or repair the in-app purchase. In the unlikely event that we are unable to replace or repair the relevant in-app purchase or are unable to do so within a reasonable period of time and without significant inconvenience to you, we will authorize the Application Store to refund you an amount up to the cost of the relevant in-app purchase. Alternatively, if you wish to request a refund, you may do so by contacting the Application Store directly.

Any Promotions made available through the Services may be governed by rules that are separate from these Terms. If you participate in any promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Application Stores

To summarize: We make our Mobile Apps available on Application Stores, such as the Apple App Store and the Google Play Store. These Terms of Service are between us only, and not with the Application Store. You may be subject to additional terms of the Application Stores themselves.

We offer Software that may be made available through the Apple App Store, the Google Play Store, or other Application Stores. If you obtain such Software through an Application Store, you may be subject to additional terms of the Application Store. These Terms of Service are between you and us only, and not with the Application Store. To the extent that you utilize any other third-party products and services in connection with your use of the Service, you agree to comply with all applicable terms of any agreement for such third-party products and services.

Apple-Enabled Software: With respect to Mobile Apps that are made available for your use in connection with an Apple-branded product (the "Apple-Enabled Software"), in addition to the other terms and conditions set forth in these Terms of Service, the following terms and conditions apply:

  • We and you acknowledge that these Terms of Service are concluded between us and you only, and not with Apple Inc. ("Apple"), and that as between us and Apple, we, not Apple, are solely responsible for the Apple-Enabled Software and the content thereof.
  • You may not use the Apple-Enabled Software in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Enabled Software in, or otherwise be in conflict with, the Apple Media Services Terms and Conditions.
  • Your license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iOS product that you own or control, as permitted by the "Usage Rules" set forth in the Apple Media Services Terms and Conditions, except that such Apple-Enabled Software may be accessed and used by other accounts associated with the purchaser via Apple's Family Sharing or volume purchasing programs.
  • Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.
  • Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software, if any, to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, or any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty, which will be our sole responsibility, to the extent it cannot be disclaimed under applicable law.
  • We and you acknowledge that we, not Apple, are responsible for addressing any claims of you or any third party relating to the Apple-Enabled Software or your possession and/or use of that Apple-Enabled Software, including: (a) product liability claims; (b) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
  • In the event of any third-party claim that the Apple-Enabled Software or your possession and use of that Apple-Enabled Software infringes that third party's intellectual property rights, as between us and Apple, we, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim.
  • If you have any questions, complaints, or claims with respect to the Apple-Enabled Software, they should be directed to us by email at contact@lifeliftapps.com.
  • You must comply with applicable third-party terms of agreement when using the Apple-Enabled Software, e.g., your wireless data service agreement.
  • We and you acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms of Service with respect to the Apple-Enabled Software, and that, upon your acceptance of the terms and conditions of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you with respect to the Apple-Enabled Software as a third-party beneficiary thereof.

Google-Sourced Software: The following applies to any Mobile App you download from the Google Play Store ("Google-Sourced Software"): (a) you acknowledge that these Terms of Service are between you and us only, and not with Google, Inc. ("Google"); (b) your use of Google-Sourced Software must comply with Google's then-current Google Play Terms of Service; (c) Google is only a provider of Google Play where you obtained the Google-Sourced Software; (d) we, and not Google, are solely responsible for our Google-Sourced Software; (e) Google has no obligation or liability to you with respect to Google-Sourced Software or these Terms of Service; and (f) you acknowledge and agree that Google is a third-party beneficiary to these Terms of Service as it relates to our Google-Sourced Software.

Account Deletion

To summarize: You can easily delete your account by tapping your profile tab in the bottom right corner of the app, then clicking settings at the top right corner of the profile page, if you scroll down to the bottom of the settings page you will see 'Delete account'. You can also email us at contact@lifeliftapps.com to delete any personal data we have associated with your use of the Services. We can end your use of the Services at our discretion.

You can permanently delete any personal information you have shared with us in your use of the Services that we store at any time by contacting us. We can terminate or suspend your use of the Services at any time at our discretion. We can also remove any descriptions, posts, or benefits on or of the Services at our discretion. You may not bring a claim against us for suspending or terminating another person's use of the Services, and you agree you will not bring such a claim. If you try to bring such a claim, you are responsible for the damages caused, including attorneys fees and costs. These terms remain in effect even if you are no longer using the Services.

Mobile Services and Software

To summarize: To the extent you use a Mobile App, we grant you a license to use the Mobile App so long as you agree to respect our ownership rights in the software and abide by United Kingdom Control laws.

Mobile Services: The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, (ii) the ability to browse the Service and the Site from a mobile device, and (iii) the ability to access certain features and content through Mobile Apps (collectively, the "Mobile Services"). To the extent you access the Service through a mobile device, your wireless service carrier's standard charges, data rates, and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.

Mobile App License: Subject to these Terms of Service, we hereby grant to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to (a) install the Mobile App on one mobile device and (b) use the Mobile App for your own personal use solely to access and use the Service. For clarity, the foregoing is not intended to prohibit you from installing the Mobile App on another device on which you also agreed to these Terms of Service. Each instance of these Terms of Service that you agree to in connection with downloading a Mobile App grants you the aforementioned rights in connection with the installation and use of the Mobile App on one device.

Ownership; Restrictions: The technology and software underlying the Service or distributed in connection therewith are the property of us, our affiliates, and our licensors (including the Mobile Apps, the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by us.

Special Notice for International Use; Export Controls: We are headquartered in the United Kingdom. If you access or use the Service from outside of the United Kingdom, you do so at your own risk. Whether inside or outside of the United Kingdom, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction. Software available in connection with the Service and the transmission of applicable data, if any, is subject to United Kingdom export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of UK export laws. Downloading or using the Software is at your sole risk.

Intellectual Property Rights

To summarize: You need to get our permission to use our copyrights or trademarks. We aren't responsible for third party content. You are responsible for the content you share. If you share content in public contexts like community groups or by contacting us, we can use that content and show it to other people. We do not share and we only store content you write in our apps, like reflections or custom goals, on your device. But if you choose to share that content in community groups or when you contact us, it is considered shared content. We can analyse your usage of the service, in accordance with our privacy policy. We can store shared content, and can disclose shared content if circumstances require it. We respect copyrights and you should too.

Service Content: You acknowledge and agree that the Services may contain content or features ("Service Content") that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by us, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Services or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you upload to or make available through the Services in accordance with these Terms of Service. Any use of the Services or the Service Content other than as specifically authorized herein is strictly prohibited.

Trademarks: Our name and logos are our trademarks and service marks (collectively the "Company Trademarks"). Other company, product, and service names and logos used and displayed via the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to us. Nothing in these Terms of Service or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Company Trademarks displayed on the Services, without our prior written permission in each instance. All goodwill generated from the use of Company Trademarks will inure to our exclusive benefit.

Third-Party Material: Under no circumstances will we be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that we do not pre-screen content, but that we and our designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Services. Without limiting the foregoing, we and our designees will have the right to remove any content that violates these Terms of Service or is deemed by us, in our sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

Questions about these terms? Reach us at contact@lifeliftapps.com.